Cancellation Policy

All orders are subject to a 14 day cancellation policy from the date delivered.

Delivery is defined as: Day your goods were delivered to you, your nominated neighbour or your dedicated safe place.

Unwanted items can be returned as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so within 14 days from the day on which you informed us of your decision to cancel the order.

If an order is requested to be cancelled and have been dispatched, the items are required to be returned to the supplier unopened in the original packaging in “As New” condition

  • “As New” is defined as: unopened and unused.

To cancel an order an email is required to be sent including the original order number to the cancellations email address:

The item will be required to be returned in “As New” condition. The item will need returned via a tracked or barcode postal method and the tracking code sent to including your order number. Once received  The full item cost and return postage cost will be refunded back to the original payment method used at order checkout.